Sears

[vckums]

2 weeks ago my washing machine broke. It leaks water like a waterfall. It's under warranty so we call, get a tech to come out. Hour later he says its fixed. Heleaves, I start up a load and the waterfall starts again. Arrgh!
Call the guy back, he comes back out and says another piece is broken on the drum and that he needs to order it. I watched him place the order for the drum, tells me it will be here Friday March 7th and he can come back out on the 11th. Fine, longer then I'd like but ok. Friday comes and goes and no part. I call Saturday morning and ask why it didn't get delivered. The CS rep says it won't be shipped til Monday. I said No, that's a mistake. The tech ordered it 2 weeks ago. It was to be delivered yesterday. Why was it not shipped out?
"Ma'am it will be shipped Monday"
I said that doesn't answer my question, why was it not shipped out after the tech placed the order?
"Ma'am I can't tell you that"
I said well I have the tech coming out Tuesday and won't have the part here. Do you inderstand my dilemma?
"Ma'am you can call us when the part gets there"
And what about the tech showing up on Tuesday?
"Ma'am the part might be there on Tuesday"
I said why would it show up ont he day the tech gets here and not Friday when it was SUPPSED to be here? You seriously have got to be fucking kidding me. Can I speak to a Supervisor please?
"No ma'am"
Dead silence......I'd like to talk to your supervisor please.
The bitch doesn't even say a word, i just hear clicking sounds and a ringing on the other end. I get some other dumbass whos NOT a supervisor. Again I say what the screw up is and Id like to speak to a Supervisor.
"I can have one call you"
When?
"ma'am I dont know"
Today? TOmorrow? Monday? Can I get a time frame?
"Ma'am I cant tell you that"
I said have one call me.

I get on the sears website, sent a email to the custoemr service dept. Here's their reply
Dear Ms. Vicki *******,

Thank you for your recent e-mail correspondence regarding your experience. You may contact our Repair Service Center at 1-800-469-4663. Please be assured that we understand your frustration, and sincerely apologize for any inconvenience you may have experienced.

We appreciate your business, and value you as a Sears customer. We certainly hope you will continue to make Sears your choice for quality and value.

Again, we thank you for taking the time to contact our office with your concern.

Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok to help you create the good life.

Jeannette R.
Sears Customer Care
webcenter@customerservice.sears.com
1-800-349-4358


HAHAHAHA! Who the hell do they think I was talking to yesterday? I just call a random Sears store and let an employee try to answer my repair questions. Fucking morons. So I reply back stating I already called the service center and talked to them, hence the email complaint. I want a supervisor to contact me. I then quoted what they said about me still being a sears customer and said After all this you've got to be fucking kidding me. Would YOU accept this BS or try somewhere else?

We'll see if I get a reply. I didnt even cancel the tech coming out. They wanna waste my time I can waste theirs too. I got 4 appliances under their warranty. I will have the guy do a check on the other 3 for the hell of it.

[Firestar]

This would be why I always buy from local mom and pop run stores.
They offer great service because they compete with the big guys.
To them you are a person. A good business is run on repeat customers and word of mouth that you give great service.
To Sears..you are this...
http://i165.photobucket.com/albums/u70/AccessDenied_36/SAYING-3.gif

[vckums]

FS I agree and we got 2 mom and pop places out here. I did go to them first when I bought the washer/dryer but they don't carry them in stock. They said a couple weeks and since my washer/dryer combo unit bit the dust I needed it ASAP. Sears had next day delivery.

[Yo Mama]

No wonder Sears has gone bankrupt several times in my lifetime. Sigh.

[Occam]

Yup, I used to enjoy Kmart because it had decent prices and a good variety of stuff. Since Sears bought them, the prices all went up and they've been phasing out their brands and converting t the Sears stuff. If I had wanted that crap, I'd have gone to the Sears store.

Occam

[vckums]

Today seals the deal with Sears. They screwed me too many times now. A Sup was supposed to call me before 5pm to tell me when the tech would be out tomorrow. That rat bastard never called. I call up sears, go through the BS of a CS rep saying they could help me I don't need to talk to a Sup and get transfered after being bitchy to a Sup. I ask for Michael since thats the rat bastard who I talked to this morning.
Apparently there's service call centers all over. They dont know who the hell Michael is. I found this out cause I was bitchy to the Sup and saying you all work together just stand the fuck up and yell MICHAEL and see who answers. I guess that didn't go over well, but tough shit. Put your big girl panties on and deal with the pissed off customer.
They are saying no one can come out til the 18th. Over a month after my washer broke. The Sup appologized and they all do about 10 times a call, and I said yeah well your appology means jack shit since it's not backed up by anything. She sounded rather old and Imsure the cussing irked her a bit. Feel my squirrely wrath! They are lucky they weren't within stun gun range.
$300 in laundramats. Oh and I got the parts. They delivered them to my house. Fuck you Sears you are not getting them back. I called a repair guy out of the yellow pages. Hopefully it won't be too costly and he knows the issue I have with Sears. If he fixes it I wont call Sears to cancel the apt. I will have the tech come out. I will leave my door open but lock the security gate door. I will tell him to hold on a second please. Im gonna set up the camcorder. See how long he waits to knock again, and I will say I appologize but hold on a second. Waste my time I will waste yours.
Keep fingers crossed.

[vckums]

These guys are pretty good. Father and son team. They sat there the whole time and washed a load of towels to see if it would leak. It didn't leak. *knocks on wood*
I just put in a second load of laundry. Please keep my washer in your thoughts. Bwahahaha!

[vckums]

Will the dreaded machine work? Sears guy came here at 7:45am. We were all still asleep(kids on spring break) so I was a tad bit peeved. 15 minutes he was here, put in the new part. Did the spin cycle and was gone. No leaks. I didn't even bother to ask him to do a regular load wash. Im figuring it will leak again.
To me the washer is like a bad boyfriend. You don't want to have anything to do with it, cause it was not treat you right. Im wary. I don't wanna get my hopes up to just be let down. HAHAHAHAHAHA

Anyway, there's a comforter being washed right now. We'll see.